Refunds

  

FAIR REFUND POLICY
Valid since June 9th, 2017

We know you are here at Bwomi because you are a reliable entrepreneur or freelancer focused on being the best in your field, that you are in constant innovation and search for the best technological tools to improve your process and business model; for this reason, Bwomi understands your needs and provides an open refund policy with the aim to offer you always a more effective and productive service.
If you acquire any of our Master or Premium Subscriptions and apply for a refund, we will gladly comply in the following cases:
Try our services for 15 days, within which you can decide if you are happy with your new subscription or not, allowing you a full refund no-questions- asked. After the testing period of 15 days, we will understand that you are satisfied with the contracted service and we will not partially or totally refund your payment.
If you already had a Master or Premium subscription and by the end of a year’s period, you forgot to cancel the automatic renewal, and you do not desire to continue using the App, you have a 20 days’ term to request a refund.
In the case of any technical malfunction that Bwomi’s support team can’t solve, you will be able to request a total refund. Nevertheless we are convinced that all the refund claims can be avoided if you accept the professional help of our technical support staff.
Refund Procedure
To file a refund request, you need to file your petition to Bwomi’s Refunds Department at refunds@bwomi.com.

We do not accept Refund petitions made through chat or telephone. Regularly, the refund will be determined within 5 working days after your email is received.

In case that the refund is approved, keep in mind that a 9% commission recovery fee will be deducted from the original payment amount in order to cover for applicable Bank and Payment Processing Fees.

STATEMENT
Bwomi reserves the right to change this Refund Policy at any time, in such case we will notify you by email, through the Bwomi system or by publishing the latest version on the website www.bwomi.com. You agree to read and accept said policy when acquiring any of our services